9.7
Group Review Score
(the average from all locations with a review score)
Care Homes Owned by Barchester Healthcare Ltd
Barchester Healthcare is one of the UK's most respected care home companies, providing award winning care and services to thousands of residents throughout the UK.
Barchester has a true passion to deliver the best for residents. This passion is shown in Vision, Mission and Values as well as through the actions of staff on a daily basis.
The structure at Barchester is unique as staff provided within their homes offer additional support in a number of specialist areas. The General Manager in each home has access to local specialist teams which include:
Clinical Development Property Services Interior Design Hospitality Learning & Development Health & Safety Information Technology
Today, the Barchester group cares for over 10,000 people at more than 200 different locations.
Barchester Healthcare Ltd Locations (273)
- Browse 273 Care Homes and Extra Care Housing owned by Barchester Healthcare Ltd
"It was a very upsetting time when I had to find a suitable home for my Dad. Right from my initial call to Wimborne, I was treated with…"
Read all 96 reviews
from £1,747 / week
48 Rooms
Location Type
Care Home
Wimborne Care Home is a picturesque bungalow set back just off Mengham High Street, in a quiet residential area.
With a wonderful layout of two internal courtyard gardens, a beautiful conservatory ...
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about Barchester Wimborne Care Home
"I cannot speak highly enough of Hundens Park Care Home in Darlington. From the first visit it was clear this is not just a care home, but a…"
Read all 57 reviews
49 Rooms
Location Type
Care Home
Hundens Park Care Centre makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled ...
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about Barchester Hundens Park Care Home
"Ever since Granda came to live here, he has became so much brighter and happier. We always know he is in such great care and feeling happy.…"
Read all 81 reviews
from £1,305 / week
61 Rooms
Location Type
Care Home
Barchester Woodhorn Park Care Home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and ...
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about Barchester Woodhorn Park Care Home
"Mam has been in the Bloomfield Home for quite a few years now. But all I can say is she has been so well looked after since she moved in.…"
Read all 134 reviews
from £1,483 / week
102 Rooms
Location Type
Care Home
Ideally located, Bloomfield care home offers panoramic views of the Mendip Hills, whilst providing high-quality care in four small communities on the one site.
Residents benefit from a warm and ...
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about Barchester Bloomfield Care Home
"My 95-yo recently bereaved father moved from residential care to Tyspane in September.
His day to day experience is massively improved…"
Read all 110 reviews
from £1,747 / week
69 Rooms
Location Type
Care Home
Tyspane Care Home is situated on the north devon coast with panoramic views across the Taw Estuary. Purpose-built, Tyspane is set in its own beautiful landscaped gardens within walking distance of ...
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about Barchester Tyspane Care Home
Older Person CareYounger Adult CarePermanent CareRespite Care
"My mam is a recent resident to Bedewell Grange and out of the three care homes visited, Bedewell Grange was our first choice. There are…"
Read all 63 reviews
from £1,380 / week
52 Rooms
Location Type
Care Home
Bedewell Grange is located near the heart of Hebburn, and is set in two acres of grounds with tranquil gardens, and is a purpose built home providing residential, dementia and respite care.
The ...
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about Barchester Bedewell Grange Care Home
"Dudwell has provided brilliant care for my Dad , who became a resident in June . He looks so well- he's put on weight after enjoying the…"
Read all 125 reviews
from £1,840 / week
65 Rooms
Location Type
Care Home
With its own extensive grounds, Dudwell St Mary is conveniently situated on the outskirts of Burwash Village, East Sussex, a very short distance from both Etchingham and Heathfield, 15 miles from ...
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about Barchester Dudwell St Mary Care Home
"Mam came in on rest bite and stayed as a long term patient. The staff and management were brilliant with Mam who has disability problems.…"
Read all 81 reviews
from £1,288 / week
64 Rooms
Location Type
Care Home
This state-of-the art home provides clients with a luxurious and spacious environment, nestling in its own beautifully maintained grounds. Station Court is surrounded by local amenities making it ...
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about Barchester Station Court Care Home
"I coudn't recommend Deidre and her lovely team at Cheverton Lodge enough. My father has lived there for the last 3 years and has been…"
Read all 139 reviews
from £2,210 / week
52 Rooms
Location Type
Care Home
Cheverton Lodge Care Home is conveniently located in a quiet residential area of North London, within a short walking distance of Archway Tube station, Crouch End, and Highgate Village. The home is ...
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about Barchester Cheverton Lodge Care Home
Older Person CareYounger Adult CarePermanent CareRespite Care
"My husband has had excellent care, from lovely staff. He is enjoying the food and looks well. I was a bit confused about where to put his…"
Read all 128 reviews
from £1,694 / week
50 Rooms
Location Type
Care Home
Bushey House is a historic, Grade II listed building located in the heart of Bushey Village, close to Watford and NW London providing high quality residential and nursing care.
Set in stunning ...
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about Barchester Bushey House Beaumont
"The staff at Mulberry Court are kind, caring and considerate. Not only dud they look after my dad with respect and dignity but they always…"
Read all 82 reviews
from £1,995 / week
64 Rooms
Location Type
Care Home
Barchester Mulberry Court Care Home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and ...
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about Barchester Mulberry Court Care Home
"The team at Raleigh Manor have provided excellent care to my father. The communal areas and the individual rooms are well-appointed and…"
Read all 47 reviews
from £1,649 / week
75 Rooms
Location Type
Care Home
Raleigh Manor is a modern, purpose-built home positioned in a very special location having extraordinary views over the estuary towards Powderham Castle.
Raleigh Manor offers the highest standard ...
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about Barchester Raleigh Manor Care Home
"We couldn't be happier with the care Mum & Dad have received at Wadhurst Manor. They are settling in really well, which is such a comfort…"
Read all 131 reviews
from £1,853 / week
66 Rooms
Location Type
Care Home
Wadhurst Manor is a 66 bed purpose-built nursing home in the award winning village of Wadhurst. The home is surrounded by beautiful views of the countryside and established gardens. It was ...
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about Barchester Wadhurst Manor
"I have been fortunate to reside at West Abbey Care Home for 6 1/2 weeks, while recuperating after a hip operation. Throughout that time I…"
Read all 104 reviews
from £1,591 / week
92 Rooms
Location Type
Care Home
West Abbey has lots to offer - many local amenities. They provide first-class 24-hour nursing and residential care, alongside expert care for people living with dementia in the Memory Lane ...
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about Barchester West Abbey Care Home
Older Person CareYounger Adult CarePermanent CareRespite Care
"I wanted to express my family's sincere thanks and gratitude for the care, compassion and kindness all the staff at The Manor gave…"
Read all 98 reviews
from £1,728 / week
80 Rooms
Location Type
Care Home
Situated on beautiful grounds on the edge of Somerset, professionals provide first-class 24-hour nursing and residential care and for those who are living with dementia in a modern purpose-built ...
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about Barchester Manor Care Home
"Generally speaking, we are very happy with the way my father is treated and cared for.
Glad to say the cooking skills are improving now! -…"
Read all 173 reviews
from £1,847 / week
52 Rooms
Location Type
Care Home
Barchester Cubbington Mill Care Home provide first – class 24 hour nursing care for residents in a welcoming and friendly environment. This team of highly qualified and attentive staff really focus ...
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about Barchester Cubbington Mill Care Home
Older Person CareYounger Adult CarePermanent CareRespite Care
"I have been visiting regularly over the last few years and can thoroughly recommend this care home. The entire team are professional,…"
Read all 141 reviews
from £2,012 / week
60 Rooms
Location Type
Care Home
Reigate Beaumont is situated in extensive, beautifully maintained gardens on the outskirts of Reigate Heath, based in Surrey. They provide first-class 24-hour nursing and residential care - in the ...
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about Barchester Reigate Beaumont
"From the 1st look around the home until the day my Dad went home the entire workforce took such pride in their work. Following several…"
Read all 81 reviews
from £1,543 / week
64 Rooms
Location Type
Care Home
Barchester Lindum House makes the most of pleasant grounds and a versatile, purpose-built interior to provide top quality nursing and residential care, with professionals available round-the-clock ...
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about Barchester Lindum House
Older Person CareYounger Adult CarePermanent CareRespite Care
"All staff go out of their way to be helpful, accommodating as well as flexible. They make a point of thinking about the individual's needs…"
Read all 106 reviews
from £1,400 / week
85 Rooms
Location Type
Care Home
Hunters Care Home, is a former country manor house in a stunning position on the Fosse Way, on the outskirts of Cirencester. The home is accessible from the M5 and M4. Residents can enjoy the local ...
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about Barchester Hunters Care Home
"The care provided to my husband has been very good indeed. He is enjoying the meals and the staff are kind and supportive.
It has been a…"
Read all 142 reviews
from £1,356 / week
82 Rooms
Location Type
Care Home
On the outskirts of the market town of Chipping Norton, Barchester Southerndown Care Home enjoys panoramic views across an unspoilt valley and the Cotswolds. The grounds of Southerndown have been ...
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about Barchester Southerndown Care Home
"There is no doubt that this a very special Care Home. It must be emphasised that there are many here who have gone through difficult times…"
Read all 133 reviews
from £1,694 / week
60 Rooms
Location Type
Care Home
Tennyson Wharf has been specifically designed to provide high-quality residential care for the elderly. Located opposite the beautiful Burton Waters Marina, this purpose-built home offers stunning ...
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about Barchester Tennyson Wharf Care Home
"Mum was in home for 13 months.
Very well geared for residents with dementia. Slightly harder for those without dementia to find like…"
Read all 121 reviews
from £2,211 / week
64 Rooms
Location Type
Care Home
Red Oaks is a purpose-built nursing home in the tranquil village of Henfield, situated in the centre of 3.5 acres of formal gardens.
Their dedicated and experienced team are passionate about ...
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about Barchester Red Oaks Care Home
"A wonderful care home with kind attentive staff who genuinely care about the residents. The environment is welcoming, well-kept and full of…"
Read all 119 reviews
from £1,536 / week
37 Rooms
Location Type
Care Home
Ross Court is a beautiful home surrounded by an acre of green gardens and mature woodland, situated just north of the historic market town of Ross-on-Wye. The home offers residential and respite ...
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about Barchester Ross Court Care Home
"Outstanding staff across every area. Amazing activities, care, support and wonderfully prepared meals and snacks. Music activities are my…"
Read all 118 reviews
from £1,694 / week
123 Rooms
Location Type
Care Home
Formerly a rectory constructed in 1875, Winchester House has been carefully restored to provide the perfect home, close to the historic city of Rochester.
The home provides first-class 24-hour ...
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about Barchester Winchester House Care Centre
"I can see such a difference in nan, she's so spritely, happy, outgoing, had nails painted & hair done. Joining in, eating, looks glowing,…"
Read all 22 reviews
from £1,850 / week
60 Rooms
Location Type
Care Home
Barchester Mill Court care home in Guildford offers a welcoming home for residents.
The home has lots of facilities and daily social activities which residents can participate in as much as they ...
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about Barchester Mill Court Care Home
"My mum has been very well treated over the last year. The staff know her needs and are responsive & caring.
We are reassured she is well…"
Read all 172 reviews
from £2,500 / week
76 Rooms
Location Type
Care Home
Barchester Lynde House Care Home is well established in the Borough of Richmond. The home is located close to the Thames in a beautiful residential area. The amazing landscaped gardens enveloping ...
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about Barchester Lynde House Care Home
"My parents became residents of Plas y dderwen March 2023. My father passed away November that year. My mother has live there since. She…"
Read all 131 reviews
from £1,795 / week
69 Rooms
Location Type
Care Home
Plas Y Dderwen makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care ...
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about Barchester Plas-y-Dderwen Care Home
"Top of the care homes in Grantham by far , Everything is 10/10 in all departments, especially on Somerby unit .My mum and dad have been in…"
Read all 173 reviews
from £1,472 / week
115 Rooms
Location Type
Care Home
Welcome to the warm atmosphere of Newton House where a friendly welcome for all helps to promote a true feeling of a 'home from home'. They aim to improve the quality of life for each and every ...
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about Barchester Newton House Care Home
"Silverbirch Care Home is beautifully presented, with top of the range fixtures and fittings. Mum has settled in very quickly and tells me…"
Read all 48 reviews
from £1,853 / week
65 Rooms
Location Type
Care Home
Silverbirch House is a new, premium care home in Guildford offering residential care as well as specialist care for people living with dementia.
Staff at the home offer care that is tailored to ...
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about Barchester Silverbirch House Care Home
"I was really impressed about the carehome when I visited a friend. Very neat, feels like home, and well organised and it is clear that…"
Read all 124 reviews
from £1,992 / week
26 Rooms
Location Type
Care Home
Welcome to Cossins House, a Barchester Care Home located in Cobham, Surrey.
Cossins House is a renovated period property set in four acres of beautiful grounds that feature a chicken coop and ...
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about Barchester Cossins House Care Home
Older Person CarePermanent CareRespite Care
Residential Care
Dementia Residential Care
Barchester Healthcare Ltd Reviews (23903)
9.7
Barchester Healthcare Ltd has a Group Review Score of 9.7 (9.704) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Barchester Healthcare Ltd must have a Review Score.
from J L (Daughter of Resident) published on 18 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mother has just completed four weeks of respite care at Pinetree care home. It was our first experience of a Care Home for respite and we were anxious as to how Mum would find the experience. Pinetree is a beautiful home which felt more like a hotel than a care facility. The accommodation, lounges,
cafe, cinema room, hair salon and facilities are first class. The staff were welcoming, friendly and caring throughout Mum's stay. It was a joy to visit Mum as it was apparent how much she was enjoying the facilities, great company and care provided. We were all sad when respite came to an end.
from Ing-Marie O (Friend of Resident) published on 18 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
We visited my friend daytime and felt immediately welcomed by staff and management. The carehome breathed peace and homelyness, calm and openness. Attention and care was professional, at the same time. There was light and beauty and comfort. And respect.
from Nicola L (Daughter-in-law of Resident) published on 17 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mother-in-law has been a resident at White Lodge for over 3 very happy years. 'A' is very content here, she loves all the activities, food, lovely gardens and her room. The care is outstanding, all her needs & dignity are always met with such kindness. We really are grateful to all the very hard
working staff in all areas at White Lodge.
Reply from Ramona Gherendi, General Manager at Barchester White Lodge Care Homemany thanks for taking the time to review our service ,the feedback will always makes us to reflect and do better for our residents
from S P (Son of Resident) published on 17 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mother has been living at this care home for some time now, and as a family we couldn't be more grateful for the environment she's in. From the very beginning the staff have been exceptional - not just professional, but genuinely kind. They take the time to know each resident as an individual, and
it shows in the small, thoughtful way they care for my mum every day. The range of activities is another real highlight. There is always something going on - from crafts and music to cooking and social interaction. This keeps residents engaged and social. It's comforting to see my mother participating and enjoying herself. We couldn't have hoped for more.
Reply from Ramona Gherendi, General Manager at Barchester White Lodge Care Homemany thanks for taking the time to review our service -this will help my team and myself to continue our residents and provide a nice environment with lots of activities
from Lucy B (Daughter of Resident) published on 17 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
White Lodge has proved to be an excellent find for my father. It has a very calm atmosphere. The staff are very caring & friendly & the range of activities for the resident is superb. I would thoroughly recommend it to anyone seeking a care home.
Reply from Ramona Gherendi, General Manager at Barchester White Lodge Care HomeDear Lucy
Many thanks for taking the time to review our service that really means a lot for me and our team.
from A H (Daughter of Resident) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I have to say this care home is the best I have come across. My mother has dementia and has been here since December 2025. She had been in 3 previous care homes which were not good at all. We looked round lots of homes had to make appointments for viewing, but with Hall Park we turned up at 5pm
on a Sunday and they had no problem with it at all. They showed us round and answered all our questions. It was not rushed at all. They even showed us the laundry and kitchen. I knew immediately mum needed to be there. Since she moved in they have been fantastic. The carers are really hot on spotting when something is not right with mums health and wellbeing. I'm so grateful to them for looking after mum so well. Thank you so much.
Reply from Jodie Rakhra, General Manager at Barchester Hall Park Care HomeThank you for your warm and heartfelt review its always lovely for the team to hear positive feedback and i will be sure to pass this onto them .
from L M (Sister-in-law of Resident) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
We have received an exceptional level of care from the team at Harper Fields, particularly on the Epsom ward.
Our family member has been treated with kindness and respect. Within a few short weeks the team there knew her well and are able to judge her care needs based the progression of her illness
alongside the wishes of the family.
There are regular and long-term staff members which means both the residents and the family get to know them well and whenever we have asked for information about sleeping patterns, food intake, medical records, they have been able to provide it quickly and honestly.
After having an awful experience with a previous care home we are thankful that we found Harper Fields and their team, we cannot imagine our family member being anywhere else.
Reply from Hayley Wilkinson, General Manager at Barchester Harper FieldsWe are so pleased to receive your feedback, it is lovely to read that you cannot imagine her being anywhere else. The Epsom team are overwhelmed to hear that they have met the expectations aimed for each and every day.
from Adrian W (Son of Resident) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother has been at Waterside Court for 5 months; she loves it. The staff are so friendly and caring; nothing is too much trouble. It feels like a big family here.
I am so pleased we have found somewhere where she is looked after so well; it is very reassuring.
Reply from Clem Heriman, Senior General Manager at Barchester Waterside Court Care HomeWe are so pleased to hear that your mum has settled well and enjoying living here. Thank you so much for your encouraging and kind words.
from T B (Husband of Resident) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My wife has been a resident for 8 months. During that time she has returned to good health due to the care and attention o the staff. Her inclusion in a variety of activities has given her so much joy and has contributed to her enjoyment and sense of belonging.
Reply from Camille Corbett, General Manager at Barchester Wykeham House Care HomeThank you for the lovely feedback; which we will share with the team.
from A R (Sister of Resident) published on 17 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My sister went into the home for 3 weeks in August. At the end of this stay she was not deemed fit to return home. She has since deteriorated and is at end of life. The care she has been given has been outstanding. The carers are kind, jovial and very patient with her. The surroundings are luxurious
and welcoming to visitors, Tea, coffee and home made cake is on offer in the reception area.
M only concern has been that the door to her room wouldn't stay open. It took 5 months to rectify this despite the problem being brought up on a regular basis
Reply from Highfield, - at Barchester Highfield Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
from Joanna R (Daughter of Resident) published on 17 March 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
I'm confident my mum is being well cared for. The staff are friendly and approachable and treat my mum with kindness. The meals are excellent and when I've been there at lunchtime always look and smell delicious. The rooms are clean and tidy whenever I have visited and my mum is always presentable.
If there is one thing I would improve on its perhaps updating the room carpet and decor to freshen it up a little. But all in all I'm happy with the care my mum recieves.
Reply from Jodie Rakhra, General Manager at Barchester Hall Park Care HomeThank you for your review its always good to hear family's are happy in our home we will take on board your feedback and share this with the team .
from Jenny P (Friend of Resident) published on 17 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I have visited my friend almost weekly and it has been a real joy to see her within weeks of moving there after a long spell of hospital stays; recovered, restored to her old self. She has been personally cared for in many way. Not just physically with nurses and food but made to laugh - known for who
she is. Each visit I have witnessed the carers happy smiley faces. It is small enough to behave as a family. Wonderful, and I and my husband are very thankful.
Reply from Paula Wiggan, Manager at Barchester Field House Care HomeThank you so much for your wonderful review, we love welcoming you into our home on your visits.
We look forward to the wonderful celebrations that we have planned in the very near future.
from Dean C (Son of Resident) published on 17 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The staff are very attentive compassionate and understanding to both my mum & family. The activities are fantastic with a wide range of things for Mum to join in with. The food is high class I joined Mum and Dad at Christmas for a meal which was very special. When leaving after visiting Mum I feel that
I'm leaving her in a loving & caring environment
Reply from Nichola Shepherd, Manager at Barchester Vecta House Care Homethank you for kind review, its a pleasure supporting your mum at Vecta House and she had a lovely time last night at the party I'm glad you dad enjoyed Christmas meal with us
from Lucia D (Daughter of Resident) published on 13 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum was a resident in Paternoster Carehome for end of life care for the last 3 months of her life. The care given by the staff was beyond amazing, they treated her with such kindness and respect and dignity that we could ask for no more. They made what was a deeply distressing and anxious time more
bearable because of their professionalism and empathy. As a family we felt welcomed and looked after every time we visited and they showed concern for our wellbeing also.
We can never thank them enough.
from A P (Son of Resident) published on 13 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum has Alzheimer's. The staff are friendly, courteous and respectful. They spend time with mum and help her to join in activities. The rooms are always kept clean and tidy. Mum always looks clean and tidy and says she is being looked after well. They have varied menus which cover different needs and
the menus change daily. It is always a pleasure to visit and we can get feedback face to face from nurses, carers and managers.
from Christa L (Respite Resident) published on 13 March 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
The number of stars I've given in each category is not a reflection of the very good care I've received, but an honest acknowledgement that there is always room for improvement. There is a meaningful difference between good and excellent, and that distinction matters. The home itself is very opulent
and genuinely welcoming for both residents and visitors. A few small adjustments could create an even better environment, though these seem to relate more to corporate decisions than to the individual home. I will be meeting with a member of the management team to share my observations as a service user. Every member of staff has been a delight, consistently kind, considerate, and eager to accommodate me wherever possible during my post operative residency. I heartily recommend it.
Reply from Nancy Walford, General Manager at Barchester Port Manor Care HomeThankyou so much for your thoughtful words. It was wonderful having you in the "penthouse suite" you were the life and soul of Port Manor for your short stay, you kept the laughter flowing with your boundless energy. It was great to meet with you and discuss the small adjustments to the environment that you have recommended which we will of course pass on. Wishing you an ongoing speedy recovery, we are all looking forward to you popping back soon to see the Team.
from Alice M (Daughter of Resident) published on 13 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I coudn't recommend Deidre and her lovely team at Cheverton Lodge enough. My father has lived there for the last 3 years and has been exceptionally well looked after by everyone. The carers are absolutely brilliant and very kind. They always prioritise my Dad's needs. They frequently keep the family
up to date with his health. They are always very accommodating and very friendly when we visit. My Dad has been very happy.
Reply from Ritu Kuruti, General Manager at Barchester Cheverton Lodge Care HomeThank you so much for your kind and thoughtful review. It truly means a lot to Deidre and the whole team. We are delighted to hear that your father has been happy with us over the past three years. Providing compassionate, person-centred care and supporting both our residents and their families is always our top priority. Your kind words about our carers and the way we communicate with families are greatly appreciated, and we will be sure to share your feedback with the entire team. Thank you again for your support and for trusting us with your father's care. It is a privilege to be part of his journey and to welcome your family whenever you visit.
from Mary T (Daughter of Resident) published on 13 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mother spent 3 weeks in respite care at Westvale. The staff were very caring, befriended her and supported her and us through a difficult time. I recommed Westvale without hesitation.
Reply from Denise Henry, Home Administrator at Barchester Westvale House Care HomeThank you so much for taking the time to review and we appreciate your lovely comments.
from Julie A (Daughter of Resident) published on 13 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
We couldn't be happier with the care Mum & Dad have received at Wadhurst Manor. They are settling in really well, which is such a comfort to our family.
From the very beginning, the staff have been wonderful. Mohammed, the Home Administrator, carefully explained everything and guided us through the
process with patience and kindness. Catalin, the General Manager, was absolutely brilliant throughout - professional, supportive, & genuinely caring. The nurses & care staff are excellent & clearly dedicated to the residents' wellbeing.
The rooms are comfortable & can be personalised, which really helps it feel like home. A particularly thoughtful touch was the welcome card with lovely words, along with a complimentary voucher for a haircut - a gesture that meant a lot.
The home is always clean & well-maintained. We're truly grateful for the care and kindness shown to Mum and Dad and would highly recommend this home to anyone looking for a safe, supportive environment for their loved ones.
Reply from Catalin Gyulai, General Manager at Barchester Wadhurst ManorThank you so much for your wonderful feedback. We are truly delighted to hear how well your mum and dad are settling in at Wadhurst Manor - it means a great deal to all of us. Your kind words about our teams are greatly appreciated. They work incredibly hard to provide a supportive, compassionate environment, and it's lovely to know their efforts have made such a positive difference to your family. We're also pleased that the rooms, personal touches, and overall atmosphere have helped your parents feel at home. Creating a welcoming and comfortable environment is something we take great pride in. Thank you again for taking the time to share your experience and for recommending us so highly. We are grateful for your trust and will continue to do everything we can to support your mum and dad.
from T C (Resident) published on 13 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I have been in this establishment for quite sometime. I decided that its not fair on my family to administer drugs or wash and clothe me since my wife died I could not look after myself, and I cannot cook. Since coming in to Archview I have been looked after with respect, and kindness by all staff.
I now know almost everyones name on my floor, I do not go out of my room much (my fault, I do not like croweds) The staff nad management are very helpfull in every way all nursing staff are very helpfull also
This has been the most respectfull time of my life since my wife died, all of my life I have been in and out of hospitals kidney stones - strokes and given nothing but kindness, I should also mention gout, but I cannot praize the home care I get in here enough
Reply from Kasia Cyrnal, administrator at Barchester Archview Lodge Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
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